CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.
Job Type: Full Time, 80 hours every two weeks
Shift Length: 8 hour shifts, Mon-Fri
Education Requirements:
-High school diploma/GED, or higher education
Customer Service Specialist
Provides outstanding customer service in assisting patients and their families regarding payments, insurance coverage, requests for information or assistance in resolving questions or complaints concerning medical billing.
Provide exemplary customer service.
Answer incoming calls; respond to inquiries or direct caller to appropriate staff for assistance.
Provides outreach to patients to gather information pertaining to payments, billing, collections and financial assistance.
Assists patients by
Assessing balances and identify best financial option; internal payment plan, financial assistance, or HELP Financial.
Present options to patient.
Setting up payment arrangements as necessary.
Accurately completes payment posting and balancing of accounts.
Perform Cerner, Affinity and eClinicalWorks (Medical Group & BHS) account maintenance to
Multi-tasks between Cerner, Affinity and eClinicalWorks.
Manages and responsible for the billing system worklist.
Responsible for patient accounts by using work queues to ensure balances are accurate before referring to third-party collection agency.
Manage patient credits.
All refunds to the appropriate guarantor completed within 60 days.
Responsible for the past due work queue to determine if the collection calls are complete.
Log all activities ensuring account comments clarify actions taken and to record for quality control statistics.
Update address information from statement vendor as needed.
Effectively uses business office equipment or vendors including
Interpretive services for English as second language patients.
Skip tracing for undeliverable mail returned from the post office.
Balancing cash drawer.
Provide excellent customer service to patients and family members by
Communicating in a manner consistent with positive patient relations.
Demonstrating a welcoming environment by smiling when greeting all customers.
Providing helpful assistance in anticipating and responding to the needs of all patients and family members.
Collaborating with customers in planning and decision making to result in optimal solutions.
Remaining calm under pressure and deal effectively with difficult situations and customers.
Independently recognize, interpret, and evaluate situations and there level of urgency.
Other duties as assigned.
Reviews virtual credit card payments and processes them through the appropriate system for payment.
Update reconciliation form at end of day.
Ensure the safe and its contents are secure at end of day.
Holland Hospital is an Equal Opportunity Employer, please see our EEO policy
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