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Posted : Saturday, July 27, 2024 06:47 AM
Vermont Information Processing is the country's leading provider of software solutions for the beverage industry.
We craft the technology that assists in every part of a beverage's journey from its creator to your glass! For over 50 years VIP's growth and success have been driven by the excellent relationships that we've built with our beverage customers and partners.
We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.
We are seeking a talented and motivated Account Manager to join our eoStar division.
As an Account Manager, you will play a pivotal role in building and maintaining strong relationships with our valued clients.
Your primary responsibility will be to serve as a trusted advisor, ensuring client satisfaction, driving the adoption of our route accounting software, and identifying opportunities for upselling and cross-selling.
You will collaborate closely with our sales, implementation, support, and development teams to deliver exceptional customer experiences and achieve business objectives.
Primary Responsibilities: Develop and nurture long-term relationships with assigned accounts, understanding their unique business needs, goals, and challenges Serve as the main point of contact and trusted advisor for clients, providing ongoing support, guidance, and proactive communication Collaborate with internal teams to ensure successful onboarding, implementation, and adoption of our route accounting software Escalate and help resolve customer issues by taking ownership of technical issue escalation, responding in a timely manner, and working with cross-functional teams to understand root causes and remediation plans to address client issues Conduct regular business reviews to assess client satisfaction, address concerns, and identify opportunities for growth Identify and capitalize on upselling and cross-selling opportunities within existing accounts Participate in industry events, trade shows, and conferences to promote our route accounting software and generate leads Maintain accurate and up-to-date account records and activity reports using CRM software Facilitate agreement renewals Requirements: Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience) 2 years work experience as an Account Manager, Sales Representative, or similar customer-facing role Experience in the software industry, preferably in the route accounting or supply chain domain, is highly desirable Strong interpersonal and communication skills, with the ability to build rapport and credibility with clients at all levels Excellent negotiation and persuasion abilities to drive upselling and cross-selling opportunities Demonstrated ability to manage multiple accounts simultaneously while maintaining attention to detail Analytical mindset with the ability to identify client needs, propose solutions, and drive measurable results Familiarity with CRM software and sales tools for managing customer relationships Self-motivated and results-oriented, with a track record of meeting and exceeding sales targets Willingness to travel occasionally for client meetings and industry events Benefits Include: Health Insurance Vision and Dental Expense Reimbursement ESOP (Employee Stock Ownership Plan) 401k and Profit Sharing Life and Disability Insurance Health Savings and Flexible Spending Accounts Paid Parental Leave On-site Child Care Center (VT) On-site Fitness Center (VT) On-site Health Clinic (VT) Discounted Gym Memberships Combined Time Off and Floating Holidays Flex and Hybrid Schedules All full time job offers are contingent upon passing a pre-employment drug screening and background check.
VIP offers the unique opportunity to become a valued member of both an industry-leading organization and a 100% employee-owned company.
VIP is committed to taking care of its employees, from the daily perks that make life more fun to the substantial employer investment in our Employee Stock Ownership Plan.
We provide a great work environment and comprehensive benefits that support a healthy work/life balance, as well as growth opportunities and a generous retirement program that support a stable future.
Consistently named one of the Best Places to Work in Vermont, our goal is to offer an atmosphere that folks look forward to being a part of everyday.
We craft the technology that assists in every part of a beverage's journey from its creator to your glass! For over 50 years VIP's growth and success have been driven by the excellent relationships that we've built with our beverage customers and partners.
We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.
We are seeking a talented and motivated Account Manager to join our eoStar division.
As an Account Manager, you will play a pivotal role in building and maintaining strong relationships with our valued clients.
Your primary responsibility will be to serve as a trusted advisor, ensuring client satisfaction, driving the adoption of our route accounting software, and identifying opportunities for upselling and cross-selling.
You will collaborate closely with our sales, implementation, support, and development teams to deliver exceptional customer experiences and achieve business objectives.
Primary Responsibilities: Develop and nurture long-term relationships with assigned accounts, understanding their unique business needs, goals, and challenges Serve as the main point of contact and trusted advisor for clients, providing ongoing support, guidance, and proactive communication Collaborate with internal teams to ensure successful onboarding, implementation, and adoption of our route accounting software Escalate and help resolve customer issues by taking ownership of technical issue escalation, responding in a timely manner, and working with cross-functional teams to understand root causes and remediation plans to address client issues Conduct regular business reviews to assess client satisfaction, address concerns, and identify opportunities for growth Identify and capitalize on upselling and cross-selling opportunities within existing accounts Participate in industry events, trade shows, and conferences to promote our route accounting software and generate leads Maintain accurate and up-to-date account records and activity reports using CRM software Facilitate agreement renewals Requirements: Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience) 2 years work experience as an Account Manager, Sales Representative, or similar customer-facing role Experience in the software industry, preferably in the route accounting or supply chain domain, is highly desirable Strong interpersonal and communication skills, with the ability to build rapport and credibility with clients at all levels Excellent negotiation and persuasion abilities to drive upselling and cross-selling opportunities Demonstrated ability to manage multiple accounts simultaneously while maintaining attention to detail Analytical mindset with the ability to identify client needs, propose solutions, and drive measurable results Familiarity with CRM software and sales tools for managing customer relationships Self-motivated and results-oriented, with a track record of meeting and exceeding sales targets Willingness to travel occasionally for client meetings and industry events Benefits Include: Health Insurance Vision and Dental Expense Reimbursement ESOP (Employee Stock Ownership Plan) 401k and Profit Sharing Life and Disability Insurance Health Savings and Flexible Spending Accounts Paid Parental Leave On-site Child Care Center (VT) On-site Fitness Center (VT) On-site Health Clinic (VT) Discounted Gym Memberships Combined Time Off and Floating Holidays Flex and Hybrid Schedules All full time job offers are contingent upon passing a pre-employment drug screening and background check.
VIP offers the unique opportunity to become a valued member of both an industry-leading organization and a 100% employee-owned company.
VIP is committed to taking care of its employees, from the daily perks that make life more fun to the substantial employer investment in our Employee Stock Ownership Plan.
We provide a great work environment and comprehensive benefits that support a healthy work/life balance, as well as growth opportunities and a generous retirement program that support a stable future.
Consistently named one of the Best Places to Work in Vermont, our goal is to offer an atmosphere that folks look forward to being a part of everyday.
• Phone : NA
• Location : Holland, MI
• Post ID: 9077335845
