Customer Service Representative Float (Full-Time)

POSITION SUMMARY: To assist customers by processing transactions, uncovering products and/or services that will benefit the customer, and adhering to policies and procedures to mitigate any risk to the Bank.
This position will provide support to all branch locations to ensure they are adequately staffed.
Travel is required.
Schedules are subject to change.
Due to the nature of this position, a premium amount will be added to the base rate of pay.
ESSENTIAL FUNCTIONS: Process Customer Transactions • Perform and expedite in an efficient and courteous manner the teller servicing of transactions within the established policies and procedures.
• Follow the policies and procedures of Macatawa Bank for proper balancing and to minimize loss exposure to the Bank.
• Exhibit effective follow through and ownership in every customer transaction.
Refer Products and Services • Retain a current and complete knowledge of the Bank’s products and services.
• Have a high desire to uncover additional customer needs and refer customers for additional products and services.
Perform additional duties as required.
MORE ABOUT THE ROLE: Qualities • Positive attitude • Excellent customer relations skills • Friendly • Eager to learn • Ability to multi-task SALARY GRADE: 32 *Macatawa Bank's full position description is available upon request.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)