Job Description
Under the supervision of the City Clerk, provides quality customer service as the initial liaison at City Hall between customers and City departments.
Duties and Responsibilities
1.
Provides excellent customer service to City residents and visitors at City Hall, by being knowledgeable about City services.
2.
Directs City Hall visitors to correct department or meeting location.
3.
Advises citizens on departmental information and informs citizens of current programs and services.
4.
Addresses customer service needs which are received via phone, email, and mail; transfers calls as needed or takes pertinent information for staff that are not available.
5.
Serves as resource to all areas within City Hall, by taking on projects as assigned.
6.
Handles department calls when department meeting is scheduled.
7.
Updates and posts notices as required; removes notices in a timely manner both in paper form and digitally.
8.
Maintains safety of entrance areas and alerts custodial staff of issues.
9.
Maintains approved brochures, and makes available requested departmental information.
10.
Assists Clerk"s office with general election support throughout the year, including work in the online Michigan Qualified voter system, and Election Day support.
11.
Performs other duties as assigned.
Job Qualifications
JOB QUALIFICATIONS: - 1.
The job requires knowledge normally acquired through the completion of high school with additional specialized training in customer service.
2.
Strong oral communication skills.
3.
General knowledge of city facilities, location services, and personnel.
4.
Multi-line phone system experience preferred.
5.
Proficient in Microsoft Word, Excel and other comparable software.
6.
Physical ability to occasionally lift/carry items weighing up to 50 lbs.
Must have the ability to sit or stand for extended periods of time.
7.
Registration as a Michigan voter.
Working Conditions
1.
Work is generally performed in a normal office environment , with occasional discomfort due to cold or heat.
2.
Ability to sit or stand for extended periods of time.
3.
Physical ability to occasionally lift/carry items weighing up to 30lbs.
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