*Starting hourly rate adjustable based on level of experience.
*
Howard Miller is a family-owned company with deep roots in Zeeland, Michigan.
Our president and CEO is third generation leading the organization.
While we are best known as the largest clock manufacturer in the world, we also manufacture collector curio cabinets, bars, custom TV consoles, furniture for senior living, and a whole lot more.
Come join our team.
· Competitive wages
· Time and half pay rate for overtime hours
· No work on Sunday
· Robust health coverage - including vision, dental and others
· Health Savings Account (HSA)
· Company contribution to your personal HSA twice a year
· Company matching 401K plan
· Annual profit-sharing program
· Quarterly bonus program
· 10 paid holidays
· Generous PTO package
· Annual salary increases
· Company paid life insurance and option to purchase additional insurance
· Subsidized gym membership
· Employee recognition program which includes gift cards
· Innovative bright idea program to earn gift cards
· Annual holiday party, summer picnic, and other events
· Annual Christmas ham gift
· Onsite flu clinic
· Paid bereavement leave and jury duty
· Tuition reimbursement
· College scholarship grant program for children of employees
· Child adoption benefit
· Family and Medical Leave (FMLA) eligibility
· Employee product purchase discount
*Job Description:*
· Need to respond in timely manner to customer inquiries regarding pricing, product availability, shipping, problem resolution and other service related issues.
· *The ability to work in a fast-paced environment, with attention to details and accuracy is essential*
Daily duties include working with Sales Manager, Customers, Independent Sales Reps and internal team members to address ordering, pricing, product specs and availability, shipping, repair/damages and other service related issues.
Essential Duties and responsibilities:
* Work with and assist customers and sales reps with issues.
With product, freight companies, invoices, repair staff, etc.
Need to be timely, resourceful, use good judgment, and follow guidelines/ procedures to ensure resolution.
* Assist and support other members of staff as needed.
Skills Required:
* Exceptional interpersonal and problem-solving skills
* Multi-task, ability to prioritize workload and work under pressure
* Strong attention to detail and accuracy
* Excellent phone and email manner, positive attitude and team player.
Preferred Education and/or Experience:
* Associates degree in business Administration or equivalent work experience a plus
* Minimum 3 years customer service in a manufacturing environment
* This is a 100% work on site position.
Job Type: Full-time
Pay: From $18.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 3 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Work Location: In person
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