*Responsibilities:*
1.
*On Call *: participating on on-call one day per week and one time per month.
Take phone calls, address issues and track phone calls ensuring accurate and timely communication to clients and caregivers.
2.
*Customer Communication*: Interacting with customers to address inquiries, resolve issues, and provide exceptional service.
Address any questions or issues.
Grow a relationship with the clients, family members and case managers.
3.
*Retention Strategies:* Developing and implementing strategies to retain existing clients and caregivers such as incentives programs or personalized communication.
Strong communication skills along with implementing strategies to retain staff and clients.
4.
*Data Analysis*: Analyzing customer data to identify trends and opportunities for improving retention rates.
5.
*Problem Resolution*: Resolving client/caregiver and also agency complaints or issues effectively to maintain customer loyalty.
Problem solving ideas thinking outside the box.
6.
*Feedback Collection:* Gathering feedback to assess satisfaction levels and making necessary improvements.
7.
*Collaboration:* Working closely with scheduler, marketing, and management to enhance customer experience and retention efforts for current staff.
8.
*Documentation:* Maintaining detailed records of client/caregiver interactions, transactions, comments, and complaints.
9.
*Product Knowledge:* Staying informed about the company's services to provide accurate information to case managers/customers.
Also intake new clients and be able to assign to current staff.
10.
*Generating reports: *on customer retention metrics and presenting findings to management.
AxisCare, Payroll, mileage and vendor view
11.
*Caregiver Training:* Providing training or guidance to new caregivers on clients care effectivetly also notes, axiscare.
12.
*Cross-selling and Upselling:* Identifying opportunities to promote additional products/services to existing clients or senior resources, life circles and PP.
If you have any questions regarding the above offer, please do not hesitate to contact me.
We look forward to a successful future together!
*Skills:*
- Previous experience as a medical receptionist or customer service experience is preferred
- Proficiency in Google Docs, Canva and also Axis Care
- Strong calendar management skills to schedule appointments effectively
- Familiarity with Google Suite for email, document creation, and collaboration
- Excellent clerical skills including data entry, filing, and proofreading
- Knowledge of phone systems and ability to handle high call volumes
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
- Ability to coordinate multiple projects simultaneously
We offer competitive pay based on experience and qualifications.
Benefits include health insurance, paid time off, and opportunities for career advancement.
If you have the required skills and are looking for a rewarding position in customer service, we would love to hear from you.
Please submit your resume along with a cover letter detailing your relevant experience.
Job Type: Part-time
Pay: $16.
80 - $20.
00 per hour
Expected hours: 20 – 30 per week
Benefits:
* 401(k)
* Dental insurance
* Professional development assistance
* Vision insurance
Schedule:
* Monday to Friday
Work Location: In person
Whatsapp
