Guest Service Agent

*About us* Wingate by Wyndham is a small business in Holland, MI.
We are professional, agile and professional.
Our work environment includes: * Modern office setting * Food provided Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent.
As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable.
If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties: - Greet guests with a warm and friendly welcome upon arrival - Check guests in and out of the hotel efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Assist guests with inquiries, requests, and complaints in a professional manner - Handle reservations and cancellations with attention to detail - Maintain accurate guest records and ensure confidentiality of personal information - Coordinate with other hotel departments to fulfill guest needs - Perform night audit duties as required - Ensure the lobby area is clean, organized, and presentable at all times Skills: - Previous experience in front desk or customer service roles preferred - Bilingual skills (multilingual) are a plus - Excellent communication and interpersonal skills - Strong problem-solving abilities with a proactive approach - Ability to handle difficult situations with patience and professionalism - Knowledge of hotel operations and guest relations - Proficient in phone etiquette and handling multiple phone lines - Detail-oriented with strong organizational skills - Ability to work independently as well as part of a team Join our team as a Guest Service Agent and enjoy the following benefits: - Opportunities for career advancement within the hotel industry - Training and development programs to enhance your skills - Employee discounts on hotel stays and services If you are passionate about providing exceptional guest experiences, we invite you to apply for the position of Guest Service Agent.
We look forward to reviewing your application.
Job Type: Part-time Pay: $14.
44 - $15.
17 per hour Expected hours: 20 – 30 per week Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 4 hour shift * 8 hour shift * Day shift * Evening shift * Holidays * Morning shift * Night shift * Overnight shift Work setting: * In-person Work Location: In person