*Position Summary:*
Responsible for providing strong sales techniques and excellent guest service, according to 6PM Hospitality’s Core Values, 6PM Hospitality Partners LLC and IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied.
*Responsibilities:*
· Report to work in uniform presented professionally, neat, and clean.
· Greet all guests in a friendly, positive manner.
Greet all guests within a 15-foot radius of you.
Ask questions of guests and make personal connections to make them feel they are welcome and valued
* Anticipate and meet the needs and expectations of our guests, then go one step further
* Consult with 2nd shift about the occurrences of the evening
· Record any special needs or requests and unique occurrences throughout the shift in Quore.
Communicate any unordinary occurrences to the next shift.
Communication is instrumental in smooth operations
· Record any special requests, early arrivals, late departures, and stayover requests on the Housekeeping Pass-on log.
· Restock the market and ensure everything is neat and tidy
* Run night audit reports and follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
* Utilize IHG Help desk phone line when necessary
* Investigate out of balance situations and correct.
* Clean, vacuum, remove trash, and wipe down tables in lobby area
· Clean behind workstation at the end of shift
· Maintain an organized office and clean dry storage.
Dispose of any and all trash and broken-down boxes.
· Perform property walk-arounds as needed throughout the shift, and address all issues encountered.
All trash, used towels, room service trays, etc.
must be picked up.
Keep eyes open for any and all safety and security issues.
Report any problems to the appropriate department Manager or GM.
· Complete any required Annual compliance training according to 6PM Hospitality Partners LLC and IHG standards, with documentation of training being completed.
· Stay knowledgeable of all emergency procedures and aware of how to handle each situation.
· Responsible for the settlement and reconciling of guest accounts and paperwork and emailing receipts
· Balance cash drawer and make appropriate cash drops, record any inconsistencies
· Provide excellent guest service:
o Supply information to guests regarding hotel services, and amenities, offer suggestions and maps
o Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment.
Be knowledgeable of the downtown Zeeland and Holland area
o Handle all guest concerns and be able to problem solve in a tactful, professional manner
· Handle all Maintenance requests by first assessing the situation and fix if able to.
If unable to, contact on-property maintenance to assist with request.
· Maintain open lines of communication between all departments within the hotel
· Exhibit regular and recurrent attendance records
· Follow the “Call Off Policy” listed in your handbook for any necessary call outs
· Other duties as requested by management/supervisors/leads
*Position Requirements:*
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions.
Good – Excellent typing speed, record keeping, and word processing skills.
Good - Excellent communication skills.
Must be able to run Microsoft edge, Microsoft word, possible Microsoft Excel documents.
Must be knowledgeable in accessing shared computer drives and know how to operate basic email functions.
Minimum knowledge of using a printer and scanner.
Good – Excellent problem-solving skills.
Formal Education and Job-Related Experience*: *This position requires a minimum formal education of a high school diploma or equivalent related experience.
One year job related experience preferred
License, Registration, and/or Certification Required: CPR
Job Type: Part-time
Pay: $16.
00 per hour
Expected hours: 16 – 24 per week
Benefits:
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Night shift
Work Location: In person
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