OMT-Veyhl is a leader in supporting top contract office furniture OEMs through manufacturing innovative, precision quality products.
With a position at OMTV, you'll be a part of a hard-working, dedicated team with an opportunity to learn, grow, and thrive.
Join us as we push ourselves to deliver the highest quality and on-time delivery of products to our customers
*POSITION SUMMARY: *Creates customer service environment.
Responds to customer questions.
Assists in creating long-term relationships with customers and suppliers.
Assists with bookkeeping responsibilities.
*ESSENTIAL DUTIES AND RESPONSIBILITIES:*
* Helps establish and develop long term, co-creative relationships with customers including customer visits.
* Attends to customers’ questions and requests.
Responds or turns over to appropriate team member.
Provides periodic updates.
* Responsible for multiple customer accounts.
* Develops understanding of manufacturing and support processes, including floor activities.
Builds hands-on knowledgebase for excellent customer service.
* Manages customer purchase orders, entering them into the SQL Database and producing related customer acknowledgments and manufacturing work orders.
* Helps coordinate expedited orders.
* Answers telephones and greets visitors, as necessary.
* Drafts written communication when appropriate.
* Assists in retrieving and sorting incoming email and orders.
Prepares outgoing email, order acknowledgements, and shipments.
* Assists with basic office functions, as requested: copying, organizing, etc.
* Other duties as assigned.
*QUALIFICATIONS:*
* Ability to solve practical problems and deal with a variety of variables in sometimes ambiguous situations.
* Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
* Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
* Outstanding communication skills, written, verbal, and interpersonal to communicate sensitive information to management and customers.
* Outgoing personality.
* Customer service mentality.
* Computer skills a must, including Microsoft Excel and Outlook; ERP software experience helpful.
* Must be a team player.
* High level of personal integrity.
* Able to understand customers’ needs.
* Self-motivated.
* Self-sufficient and confident.
* Must be professional in all interactions.
*EDUCATION AND EXPERIENCE:*
* High School diploma required.
Job Type: Full-time
Pay: From $20.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 10 years
* 11+ years
* 1 year
* 2 years
* 3 years
* 4 years
* 5 years
* 6 years
* 7 years
* 8 years
* 9 years
* Under 1 year
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to commute/relocate:
* Holland, MI 49424: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person